23-year old supermodel, 12-time Vogue cover girl and former Victoria's Secret Angel, Karlie Kloss lashed out at Philippine Airlines (PAL) saying that the airline "has the WORST CUSTOMER SERVICE OF ALL TIME. Most BUDGET AIRLINE. Rude & disrespectful."
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| Photo grabbed from Karlie Kloss' Twitter account. |
In her recent Twitter account, with over 1.28 million followers, she took a selfie with a screen of PAL logo on the background and with huge red text that reads "NO ONE FLYS [flies] PHILIPPINES AIRLINES ....AND NOW I KNOW WHY." This so far has been retweeted more than 3,500 times.
The famous model - known for her fashiion campaigns like Versace, Louis Vuitton and Nike - did not go into detail with her complaint. However, posts on her Snapchat account revealed that she may have missed a flight.
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| Photo grabbed from Karlie Kloss' Twitter account. |
PAL has been prompt with their apology in their responses to Kloss on Twitter. "We sincerely apologize for the incovenience and the disappointment you felt," was PAL's response to her tweet.
In a recent update from Inquirer.net, it turned out that Kloss was just late. PAL said in a statement that while it was sorry to hear the Kloss missed her 12:15 a.m. flight on June 7, it noted that she missed the check-in cut-off time at the JFK International Airport.
PAL explained that the policy was to close the counters at JFK an hour before departure, or at 11:15 p.m. on June 6. Kloss arrived at 11:40 p.m., according to PAL.
"Philippine Airlines values all its passengers and we have exerted all efforts to reach out to Ms. Kloss. Our purpose is to explain the operational limitations at airports including cut-off times for check in and boarding passengers," PAL said.
PAL also noted: “We are happy to note that Ms. Kloss has gracefully responded to PAL’s initial communication. The airline has likewise sent her a formal letter stating that there was no deliberate intention to cause her any disservice.”
Finally, PAL said that it will "facilitate the refund of her unused ticket or facilitate the rebooking of her flight."
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